Projects
ONLINE BANKING CONNECTIVITY UPGRADE | Project Manager
Supported adoption of SD-WAN (Software-Defined Wide Area Network) solution, implementation of hardware, changes to Symconnect settings, validation of traffic, software functionality, and full DR failover testing. CONTACTLESS CARD REDESIGN & IMPLEMENTATION | Project Manager Deployment of redesigned credit/debit cards with contactless technology. Change of instant issue and inactive card closure strategies. ATM UPGRADE | Project Manager Upgrade ATMs to Windows 10 operating system. Transition ATMs off the organization network and removal of Optiva ATMs from the existing fleet. 2021 ONLINE & MOBILE BANKING RELEASE(S) | Project Manager Continuous improvement of the online and mobile banking platforms with the goal of providing an exceptional member experience, innovative features, and functionality. ALIGNMENT OF STAFF PERMISSION & ACCESS TO CORE DATA | Project Manager Audit and realignment of staff permissions to the core banking data processing software. Identification of permissions and access needed for each role through interviews and scoping with SMEs in all departments. MARKETING ANALYTICS & RESEARCH SOFTWARE UPGRADE | Project Manager Upgrade of marketing analytics and research software due to vendor sunsetting existing software. Implementation of a new server to support software upgrade. NET PROMOTER SCORE SOFTWARE IMPLEMENTATION | Project Manager Enhancement to the quality of data received from members, additional survey channels, and actionable feedback for organization-wide training by the department. Implementation and identification of metrics of success and competitor benchmarking. CROSS-DOMAIN GOOGLE TAG MANAGER IMPLEMENTATION | Project Lead Strategy development and execution of cross-domain, end-to-end user journey tracking from member-facing marketing website through the new account and consumer lending application funnel. MEMBER ONBOARDING SERIES EMAIL AUTOMATION | Project Lead Develop and implement a 12-month member automated email series. The program includes personalized emails with dynamic content specific to products and services available to members. WEBSITE CONTENT REVISION | Project Lead Review and overhaul of website content to be consistent with brand voice. Leverage keywords, concise and up-to-date verbiage, removal of low traffic or obsolete pages. REAL-TIME RATES FEED CROSS-SITE INTEGRATION | Project Lead Implement feed that simultaneously updates rates across the website, Branch TV's, and automated emails. Develop secondary permission for mortgage rates granting the mortgage team the ability to edit all mortgage rates, streamlining the updating process. HOMEPAGE BANNER ENHANCEMENT | Project Lead Enrichment of existing website, integration of multiple randomized, responsive banners, and corresponding headlines. ADA-COMPLIANT WEBSITE REDESIGN & MIGRATION TO CMS | Project Lead Rebrand of an ADA-Compliant website, migration of existing content to WordPress content management system. Development of new layouts, fonts, and color palette corresponding to brand look and feel. Utilization of search engine optimized keywords. RESPONSIVE EMAIL TEMPLATE REDESIGN & IMPLEMENTATION | Project Lead Design and implement responsive email templates in the Salesforce Marketing Cloud platform for both transactional and marketing emails. Integration of Email on Acid platform for cross-device and browser user acceptance testing. CALCULATOR MODULE DEVELOPMENT & INTEGRATION | Project Lead Design and implementation of custom interactive reverse-tier money market calculator. Integration of calculator on the member-facing website. |